Jiya9 Terms and Conditions — The Complete Guide for Members

These terms and conditions apply to the Jiya9 platform and all of its associated services. Jiya9 is an online gaming platform offering casino, slots, betting, and fish game services to users in Bangladesh.

To use Jiya9's services, you must comply with the following general terms:

• You must be 18 years of age or older.
• You are registering under your own identity and using the account solely for yourself.
• You are not accessing our services from a country or region where online gaming is prohibited by law.
• You may only operate one account at Jiya9.
• You must not use any robot, bot, or automated software to play on Jiya9.

Jiya9 reserves the right to update these Terms and Conditions at any time. Continued use of the service after any changes constitutes your acceptance of the new terms. We recommend reviewing this page regularly to stay informed.

To register an account at Jiya9, you must provide accurate and truthful information. Creating an account using false details is strictly prohibited, and any such account may be closed at any time.

The following information must be provided accurately during registration:

• Your full legal name (as it appears on your National ID or passport).
• Active mobile number — OTP verification will be sent to this number.
• Date of Birth — required for age verification.
• Payment method details — bKash, Nagad, or Rocket number.

Each individual may only register one account on Jiya9. If the same person opens multiple accounts, all accounts will be closed and balances may be forfeited. Multiple members of the same household may open separate accounts; however, operating more than one account from the same device or IP address is not permitted.

Jiya9 follows a KYC (Know Your Customer) verification process. You may be required to verify your identity before making a withdrawal or conducting transactions above a certain limit.

Depositing at Jiya9 is simple and secure. We accept all major mobile banking services popular in Bangladesh. The following rules apply to deposits:

• Minimum deposit: BDT 500 (five hundred taka).
• Maximum daily deposit: BDT 2,00,000 (two lakh taka).
• Only deposit from a mobile banking account registered in your own name.
• Deposits made from an account registered under a third party's name may be cancelled.
• Deposits are typically credited to your Jiya9 wallet within 5 to 15 minutes.

Payment methods accepted at Jiya9:

• BKash — Bangladesh's most popular mobile banking service.
• Nagad — the mobile financial service of Bangladesh Post Office.
• Rocket (DBBL) — the mobile banking service of Dutch-Bangla Bank.

Withdrawing your winnings at Jiya9 is fast and straightforward. In most cases, funds reach your mobile banking account within 5 to 15 minutes of submitting a withdrawal request. The following rules apply to withdrawals:

• Minimum withdrawal amount: BDT 500 (five hundred taka).
• Maximum daily withdrawal limit: BDT 1,00,000 (one lakh taka).
• Your account must be verified before you can make a withdrawal.
• KYC verification must be completed before your first withdrawal.
• Withdrawals can only be made to the payment method used for your deposit.
• The specified wagering requirements must be met before a bonus balance can be withdrawn.

Withdrawal Processing Time:

• BKash & Nagad: typically 5–15 minutes.
• Rocket: typically 15–30 minutes.
• If verification is required: processing may take up to 24 hours.

Jiya9 offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be met before a withdrawal can be made. Jiya9 publishes all bonus terms transparently.

General Bonus Terms:

• Welcome Bonus: Up to 100% bonus on your first deposit, maximum BDT 5,000.
• Wagering Requirement: Bonus amounts generally require 10x–20x wagering.
• Bonus Validity: Bonuses must be used within 30 days of being issued.
• Free Spins: Usable on specified games only; a 5x wager is required to withdraw winnings.
• Reload Bonus: The specific terms for each reload bonus are listed on the promotions page.

Accepting any bonus will be considered as agreement to the terms and conditions of that bonus. Any attempt to abuse or manipulate bonuses will result in forfeiture of the bonus and associated winnings, and may lead to account closure.

Jiya9 ensures a fair and impartial gaming environment for all players. All our games operate using internationally recognized RNG (Random Number Generator) technology, which is regularly audited by independent third parties.

• Any form of fraud, manipulation, or dishonest practice is strictly prohibited at Jiya9.
• Using bots or automated software to play games is strictly prohibited.
• Placing bets on the same outcome across multiple accounts (Arbitrage) is strictly prohibited.
• Any winnings obtained as a result of a technical error will be considered void.
• In the event of any dispute regarding game results, the decision of Jiya9 management shall be final.

Betting limits at Jiya9 are set individually for each game and table, and are clearly displayed within the game interface. If you attempt to exceed the maximum bet limit, the system will automatically prevent it.

Jiya9 believes in responsible gaming. We want all our members to view gaming as a form of entertainment — not a source of financial or personal hardship.

Responsible Gaming Features at Jiya9:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Gaming Break: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Take an extended break from your account.
• Gaming History: View a complete record of all your bets and transactions.
• Reality Check: You will be reminded of your gaming session duration at regular intervals.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately. Jiya9 is committed to helping you.

Jiya9 reserves the right to suspend or terminate any account without prior notice for any of the following reasons:

• Registering with false information or concealing your identity.
• Operating multiple accounts.
• Bonus abuse or any attempt to manipulate bonuses.
• Fraudulent payments or chargebacks.
• Use of hacking, viruses, or malicious software.
• Harassing or insulting other members.
• Participation in money laundering or any illegal activity.

You may request to close your own account at any time. Please withdraw any remaining balance before doing so. If you wish to reopen a closed account, contact our support team.

Jiya9 treats the privacy of your personal information with the utmost importance. Any data we collect is used solely for the purposes of providing our services and ensuring security.

• Your personal information is never sold to third parties.
• No information is shared except as required by law or for fraud prevention purposes.
• All transactions are secured with SSL 256-bit encryption.
• Your password is stored in encrypted form; even Jiya9 staff cannot access it.
• Cookies are used solely to improve the user experience.

You also play a role in protecting your information — use a strong password, never share your login credentials with anyone, and avoid logging in over public Wi-Fi. To read our full Privacy Policy, Privacy Policy View Page.

Jiya9 reserves the right to modify these Terms and Conditions, in whole or in part, at any time. Members will be notified of significant changes via email or app notification. Continued use of the service following any changes will be deemed acceptance of the updated terms.

If you have any questions or concerns regarding these terms and conditions, please contact our support team. Our 24/7 Bangla support team is always here to help.

• Live Chat: Log in to the platform to access direct chat support.
• Email: [email protected] (responses are typically sent within 24 hours).