Jiya9 Privacy Policy — How We Protect Your Data

Jiya9 (jiya9.xyz) is a trusted online gaming platform for users in Bangladesh. We place the highest importance on the privacy of our members. This Privacy Policy applies to the jiya9 website, mobile app, and all related services.

By creating a jiya9 account and using our services, you automatically agree to this Privacy Policy. Please read it carefully before registering. If you have any questions, contact our 24/7 support team.

Jiya9 collects only the information strictly necessary to provide you with our services. We do not collect excessive or unnecessary data. Details of the different types of information are provided below:

Jiya9 never collects your bank account password, mobile banking PIN, or full card number.

Jiya9 uses your data solely to improve your experience and maintain platform security. The main purposes for which jiya9 uses your data are:

• Completing account registration and identity verification (KYC).
• Processing deposit and withdrawal transactions securely.
• Detecting and preventing fraud, money laundering, and illegal activities.
• Providing customer support services and resolving complaints.
• Monitoring gaming behaviour to ensure Responsible Gaming.
• Sending personalized bonus and promotion offers (you can opt out at any time).
• Identifying and resolving technical issues on the platform.

Jiya9 stores your data on secure servers and retains it only for as long as necessary. jiya9's data retention policy is as follows:

• All account data is retained for as long as the account remains active.
• Even after account closure, transaction records may be retained for up to 5 years due to legal obligations.
• KYC verification documents are retained in accordance with legal requirements.
• Gaming history and transaction logs are retained for a minimum of 3 years.
• Data associated with inactive accounts is reviewed after 2 years.

Jiya9's servers are housed in high-security data centers and undergo regular security audits. Your data is protected against any unauthorized access.

Jiya9 never sells your personal data. However, in limited circumstances, a minimum amount of information may be shared with trusted partners:

• Payment Processor: To confirm transactions with bKash, Nagad, and Rocket.
• KYC service provider: Secure third-party services for identity verification.
• Game Provider: Game software companies (gaming session data only).
• Legal authorities: In accordance with a court order or government directive.
• Cybersecurity: Risk analysis in collaboration with fraud prevention agencies.

Every third-party partner operates under a strict confidentiality agreement with Jiya9 and may only use the data received for its designated purpose.

Jiya9's website and app use cookies — small text files stored on your device that help enhance your browsing experience. jiya9 uses three types of cookies:

• Essential cookies: For login sessions and security purposes — these cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: Understanding platform usage statistics.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some jiya9 features from functioning properly.

Every jiya9 member has specific rights over their own data. jiya9 fully respects these rights:

• Right to Access: You may request to know what information jiya9 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the use of your data for specific purposes be restricted.
• Right to Data Portability: You can receive your data in a portable format.
• Right to object: You may object to the use of your data for marketing purposes.

To exercise any of your rights, email us at [email protected]. Jiya9 typically processes requests within 30 days.

Jiya9 employs industry-leading security technology to protect your data. jiya9's security layers are:

• SSL 256-bit encryption — maximum protection for all data transfers.
• Two-Factor Authentication (2FA) — an additional layer of security at login.
• Real-time fraud detection system.
• Automated alerts for suspicious activity.
• Regular third-party security audits and penetration testing.
• Passwords are bcrypt-hashed — no staff member can ever view your password.

Jiya9 strictly does not provide services to anyone under 18. Collecting or processing data from minors is strictly prohibited at jiya9.

• Age verification is mandatory at the time of registration.
• In cases of suspicion, age must be verified by submitting KYC documents.
• Any account identified as belonging to a minor will be closed immediately.
• If a minor's data is identified, all associated data will be permanently deleted.

If, as a parent or guardian, you believe your child has created an account on jiya9, please contact [email protected] immediately.

Jiya9 may update this Privacy Policy when necessary. For significant changes, you will be notified in advance via your registered mobile number or email. Continuing to use the service after any changes have been made will be considered your acceptance of the updated policy.

For any questions or concerns regarding this Privacy Policy, please contact us:

• Live Chat: Log in to the Jiya9 platform to access direct support.
• Email: [email protected] — we typically respond within 24 hours.